
Frequently asked questions
How long does shipping take...?
We ship from our Melbourne warehouse on business days via Australia Post. Orders placed before 12pm AEST are dispatched the same business day.
Delivery times:
- Standard delivery: 2–6 business days. Most metro orders arrive in 2–4 days.
- Express delivery*: 1–3 business days. *Next business day delivery to most metro areas.
We can deliver via Australia Post and can ship to PO Boxes.
How much does shipping cost...?
Australia (via Australia Post):
- Standard - Orders over $150: FREE
- Standard - Orders under $150: $10
- Express - $15
Worldwide:
- Flat Rate International Shipping: $25
What's your return policy...?
30 Day Returns & Free Exchange:
Full Price items:
- Free exchange or store credit
- Refund available ($10 return postage fee for refunds)
Sale items:
- Free exchange or store credit
All items to be returned unworn with tags attached.
What is the return process...?
1. Enter the return portal and follow the prompts. Choose whether you would like Exchange, Store Credit, or Refund.
2. The return portal will provide you with a label. Simply package your unworn item(s) with their original tags attached, and affix the printed return label to your parcel.
3. Drop off your labeled item(s) at any Australia Post location, and we'll notify you once your return has been received.
What size is right for me...?
Please scroll up on this page and click on the "Size Guide" link that is located just above the size selector buttons.
